Customer Service
Questions? Click here
to contact us or call 603.880.3616
We Treat Your Business Like It's Our Own
And in a way, it is. Everything we do begins and ends with giving you exceptional customer service. As one of our customers, you can expect:
- On-time deliveries
- Personal customer service
- Nimble response to order changes
- Immediate attention to concerns or complaints
- Optional KanBan and other LEAN procurement options
Our Customer Service Policy:
“At Johnson Precision our most important goal is to satisfy our customers through highly effective and consistent operational systems, which we continually monitor and improve upon.”
Paramount to our customer service policy is the IQMS Enterprise Resource Planning System [IQMS.] The premier ERP software for the injection molding industry today, IQMS ensures full internal traceability of plastic resin, metal components and finished parts, short lead-times and tight inventory control. It also provides precise and flexible scheduling critical for customers experiencing supply imbalances and unexpected stockouts.
The combination of IQMS software and our continuous improvement initiatives has dramatically enhanced efficiency, reduced lead times and raw inventories, increased throughput and the ability to shift resources to maximize experience and know-how.